1. Shipping Methods and Rates
At Fluffy Tails, we are committed to providing a seamless shopping experience for pet owners. We offer the following shipping methods:
Standard Shipping: Estimated delivery time of 3-7 business days.
Expedited Shipping: Estimated delivery time of 2-4 business days.
Free Shipping: Available on orders over [Rs. 1000].
Shipping rates are calculated based on the weight of your order and your location. You can view the shipping costs during the checkout process before finalizing your purchase.
2. Order Processing Time
We strive to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days of being placed. However, during peak seasons or special promotions, processing times may be slightly longer.
3. Shipping Destinations
We currently ship to addresses within the India. Unfortunately, we do not offer international shipping at this time.
4. Shipment Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package.
5. Delivery Estimates
Delivery times are estimated and may vary based on your location, the shipping method selected, and external factors such as weather or carrier delays. While we make every effort to ensure timely deliveries, we cannot guarantee delivery dates.
6. Free Shipping
Orders that qualify for free shipping will be sent via our standard shipping method. The free shipping threshold may change due to promotional offers, so please check the website for the current requirements.
7. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to incorrect addresses will be the responsibility of the customer.
8. Shipping Delays
In the rare event of shipping delays beyond our control, we will make every effort to notify affected customers promptly and provide updates on the status of their orders.
9. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact our customer support team within 15 of receiving your shipping confirmation email. We will work with you to resolve the issue and either replace the damaged items or issue a refund.
10. Returns and Refunds
For information on returns and refunds, please refer to our [link to return policy].
11. Contact Information
If you have any questions or concerns about our shipping policy or your order's status, please contact our customer support team at firstname.lastname@example.org.
We appreciate your business and are dedicated to providing you with the best possible service. Thank you for choosing PetCareProductStore.com for your pet care needs.